Return and Warranty

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Days Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!


Please contact us via email for a return before sending any  items back whether it is for repair, exchange, or a return.  


Within 30 days of purchase returnable Items 

1. New and unused within 30 days upon the customer receiving that item.  

2.If there was a shipping charge it will not be refunded unless the items that were received are either wrong or defective.

3. All original accessories, packaging, etc. must be included in new condition with a return or exchange.  If the item shows any signs of wear or use, a refund will not be issued and the item will be sent back to you. Processing returns and exchanges take 3-5 business days. 


One year warranty.

Of course, this warranty does not cover normal wear and tear. IF YOUR PRODUCTS HAS SIGNIFICANT DAMAGE AND IT IS SENT TO US, WE WILL SEND IT BACK TO YOU. This warranty also does NOT cover modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone. BUYER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. Please note that the warranty process may take 1-2 weeks to get it back to you.


Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.


Returns Process & Time-Frame


Please carefully follow our returns process to minimize any delays: 


1. If your item is returnable (see above), please submit a ticket in our support mail:cs@andycine.com with your:

Order Number

Date of Purchase

Reason for return


2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return all the package content and provide us a valid tracking and kept the receipt sending to our support e-mail  cs@andycine.com

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 


Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.